It Was Supposed To Be A Christmas Gift - Eaglemoss, And Their Poor Quality Products

 

We interrupt today's regular schedule to provide the following public service announcement. Not really though, today's Retro Spin is below this one.

A buddy of mine surprised me with a Christmas present the other day. He stated it was something he had ordered quite some time ago, but that it took this long to get it.

I'd never heard of Hero Collectables, nor their company, Eaglemoss, until that day, but I was excited at the prospect of having an all-new Spider-Man item in my collection.

The metal tin was decked out in a shiny image of Spider-Man, with the sides and top equally decorated with images of the statue within, specs on the product, and bio of the character himself. Unfortunately, this is where the niceties stopped.

Lifting off the lid revealed a considerably shrunken down metal statue, approximately four and a half inches. Now under normal circumstances, I wouldn't nitpick. Especially being a gift. However, I do want to note that this mini statue typically retails for $59.99. That's quite a hefty price, and important to the story because if you couldn't tell from the photo, it's broken!

Despite all that padding surrounding the statue, both legs are completely busted at the ankles.

My buddy was immediately ticked, and I don't blame him. The price point, the delay in getting it, and all of that just to be broken really stunk.

He reached out to the vendor he ordered it from, and a replacement was promptly sent, ironically arriving far faster than his first order. However, upon receipt, guess what greeted us?

If you guessed another broken statue, you'd be 100% correct! Broken in the exact same place!

While I wouldn't normally post such an article on my blog, I felt inclined to share this experience with all my fellow collectors. If you were eyeing any products from Eaglemoss, I would highly encourage you to consider this experience before dropping your hard-earned money.

Even though I wasn't the customer, I was so tainted by this experience that I felt compelled to reach out to their customer service to express my concern, and opinion of their company's quality control, and ability to deliver a solid product to paying customers. After filling them in on the details, I was frankly blunt, telling them, "Your products are overpriced garbage, and I would never recommend nor buy anything from you!"

Harsh? Perhaps. Honest? Absolutely.

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